Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, you just need to contact our customer service at support@ezrashelly.com to start your returns process. You'll need to send your order number which you received in an email or paper invoice directly from us.

If your return is accepted, we'll send you our returns address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All items should be returned to our warehouse in Asia

For returns, an administration fee of £10 per item will be charged

Customer's are responsible for returning items

You can always contact us for any return question at support@ezrashelly.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we've received your return package, we will process the inspection within 2-4 business days and send you a full refund within that time frame. Once the refund has been processed, you should receive the money back into your account and statement within 3-5 business days (depending on your bank, credit card, or payment processor).

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@ezrashelly.com

Order cancellation

As we aim to process orders as fast as possible, you must request any changes/cancellations within 15 minutes of ordering. After this timeframe, orders are automatically processed in our system and requests after this time will be denied. Your order can be returned for a full refund after it is received.

If you wish to cancel your order, please contact  support@ezrashelly.com after placing your order.

Please note that returns are always at the sender's expense:

Returns are always at the sender's risk. All returns must be sent to our central warehouse in Asia, at the customer's expense. No returns will be accepted without prior authorisation or if they do not comply with the above conditions.